Privacy Policy
Learn how Felix Freight & Logistics protects and processes your cargo shipping manifests, telemetry, and personal information.
1. Introduction
At Felix Freight & Logistics Co., Ltd., your privacy is paramount. This Privacy Policy details how we collect, process, secure, and share your personal details and cargo shipping manifests when you use our website, submit requests for quotations, or query our live tracking portal.
We are fully committed to compliance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019) and align our operations with major international data regulations including the European Union's General Data Protection Regulation (GDPR). By using our services, you consent to the operations described herein.
2. Information We Collect
We collect information essential to coordinating international freight forwarding, customs clearance, and road dispatch operations:
Client Contact Details
Name, email address, phone number, and corporate credentials provided during quote requests or general inquiries.
Cargo and Shipping Manifests
Origin and destination addresses, cargo descriptions, HS codes, weights, packaging shapes, container types, and commercial invoice files.
Digital Telemetry and Cookies
IP addresses, navigation telemetry, search queries on the cargo tracking hub, and browser cookie preferences used to customize performance.
3. How We Process Your Data
All gathered information is processed strictly to fulfill logistics services and statutory trade rules:
- Fulfilling and calculating custom freight forwarding rate quotes.
- Issuing licensed Multimodal Transport Operator (MTO) bills of lading.
- Submitting electronic, paperless customs declarations via direct EDI connect.
- Broadcasting real-time status and coordinates on our tracking widget.
4. Data Sharing & International Transfers
To execute global shipping routes, your cargo and container manifests must be shared with strategic shipping stakeholders including shipping lines, commercial airlines, port/terminal authorities, and certified cross-border trucking teams.
We share compliance profiles with government agencies, specifically the Thai Customs Department and national port control networks.
Furthermore, coordination at destination ports is managed via secure, encrypted data transfers with licensed networks like the WCA Logistics Network, ensuring compliance parameters are met in the destination country.
5. Your Rights as a Data Subject
Under the provisions of the PDPA and GDPR, you possess several legal rights regarding your stored personal details:
You can request a copy of all personal records we hold and update them to ensure accuracy.
You have the right to request the erasure of your personal details when they are no longer required for shipping operations.
You may retract your cookie preferences or communication consents at any time using the settings portal.
6. Contacting the Data Officer
For inquiries regarding this Privacy Policy, PDPA credentials, or exercising your information rights, please contact the DPO at: